Synergy Environmental Solutions Limited are committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act and the General Data Protection Regulation (GDPR) referred to in this policy as (“the Act”), the data controller is Synergy Environmental Solutions Limited, Unit 7, Silverdale Enterprise Centre, Kents Lane, Newcastle-under-Lyme, Staffordshire, ST5 6SR. (referred to hereafter as “Synergy”)
Our nominated representative for the purpose of the Act is:
The Data Protection Manager
Email: [email protected]
Purpose and legal basis for processing
We will process your data for the purposes detailed in this policy under our legitimate business interests as the data controller.
Scope of this Privacy Policy:
This privacy policy explains
(a) What information we may collect about you
(b) How we aim to keep your information safe
(c) What we may use your information for
(d) Who we may share your information with
(e) How long we will hold your information
(f) Your rights regarding your personal information
Information we may collect about you
We may collect and process the following data about you:
Information you provide
You may give us information about you by job applications, filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, (NI Number/date of birth – employees only) and financial information e.g. bank account details for processing payments.
Information we collect about you
With regard to each of your visits to our website we may automatically collect information by “Google Analytics” including, but not limited to, traffic, location and other communication information and the resources, advertisements and linked sites that you may have accessed in locating our website.
Synergy may use MailChimp, a third-party provider, to deliver email marketing. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-marketing. For more information, please see MailChimp’s notice (https://mailchimp.com/legal/privacy/)
Information we receive from other sources
We may receive information about you as we work closely with third parties (including, for example, business partners, sub-contractors, payment and delivery services, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.
Cookies
Cookies are small encrypted text files that may be stored on your computer or other device by Synergy’s website. Our website may use cookies to collect information about the way you access the site but cannot identify you personally.
We may use cookies for the following reasons:
- To provide site usage information (Google Analytics), which will help us continue to improve and develop the products and services we offer. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
- By using our website, you agree that we can place these types of cookies on your device.
- To analyse your use of our website, allowing us to identify customer preferences and improve customers’ experience of the website.
You can adjust your web browser preferences to disable cookies. To find out how to reject or restrict cookies you may find it helpful to visit https://ico.org.uk/for-the-public/online/cookies/. Please note that some cookies may be essential to make purchases or request information on this website. Should you decide to reject cookies, the ability of the website to provide the service you request may be impaired.
How we aim to keep your information safe.
Information you provide or we collect that may be in paper form will be protected within our office security.
Information held on our office computers and mobile devices is protected by the companies Antivirus and Malware systems.
Our website hosting is provided by Limelight Marketing Communications Limited and is stored within a secure data centre located within the UK.
Accounting information is held on Xero software within our computer systems.
Information held by third parties will be subject to their privacy policies. These include but not limited to (as may be relevant) accountants, bankers (Barclays), Nest (pension providers), UK Business IT, and MailChimp.
Links to other websites
Our website may contain links to other websites of interest e.g. The Health and Safety Executive. Once you have used these links you should note that we do not have any control over that other website’s privacy. Any information which you provide whilst visiting such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
Your Transmission Security
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site over unsecure internet connections; any transmission is at your own risk. Once we have received your information Synergy’s privacy policy will apply.
What we may use your information for.
We use information held about you in the following ways:
Information you provide
We will use this information for the general commercial performance of the company including:
- Meeting our obligations to our employees (employee’s information only).
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- To provide you with information about other goods and services we offer that are similar to those that you have already purchased via email marketing.
- To notify you about changes to our service;
We will make it clear on any website forms or any email marketing how you can opt in/unsubscribe from our mailing list if you wish to do so.
We will not give permission to third parties to contact you directly regards their services unless we let you know in advance and you are in agreement for us to do so.
Information we collect about you
We will use this information:
- To create and provide website content that is most relevant to you.
- To improve our website and to ensure that content is presented in the most effective manner for you.
- As part of our efforts to keep our site safe and secure;
- To measure or understand the effectiveness of advertising we send to you and others, and to deliver relevant advertising to you;
- To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources
We may use this information, along with that which you give to us and we collect about you, for the purposes above to improve our service to you.
Who we may share your information with.
We may share your information with other parties including:
- Our employees as is necessary for the performance of the business.
- Business partners as necessary to meet employee obligations e.g. Nest (pensions).
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
- Our Web Hosting third party service providers e.g. Limelight Marketing Communications Limited.
- Analytics and search engine optimisation providers that assist us in the improvement and optimisation of our site.
- For the purpose of email marketing e.g. MailChimp.
- For the purpose of back up and storage of information e.g. UK Business IT.
How long we will hold your information.
We are only permitted to retain your information for as long as necessary for the purposes set out in this policy e.g. if relevant to taxation 7 years.
Your rights regarding your personal information.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not opting in on the forms we use to collect your data or unsubscribing from Emails. You can also exercise the right at any time by contacting us at [email protected].
Under certain circumstances the Act gives you the right to erasure, to restrict processing, to data portability, to object to processing and to rectification.
The Act also gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
If you would like a copy of your information, believe that any information we are holding about you is incorrect, incomplete, retained for longer than required or have any other issues or queries regarding your rights, please contact:
The Data Protection Manager
Synergy Environmental Solutions Limited, Unit 7, Silverdale Enterprise Centre, Kents Lane, Newcastle-under-Lyme, Staffordshire, ST5 6SR. Email: [email protected]
Complaints
We take all concerns relating to the processing of personal data seriously and will endeavour to resolve your concerns as quickly as possible. If you have a complaint relating to the way in which we have processed your personal data, please contact the Data Protection Manager in the first instance via the contact details above.
If we fail to handle your personal data correctly or resolve a complaint, within a reasonable timescale, you have the right to contact The Information Commissioners Office who can be contacted via the following:
Tel: 0303 123 1113
Website: Information Commissioner (ICO)
Address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
ICO Registration
We are registered with the ICO (Information Commissioner’s Office) under the Data Protection Register.
Changes to our privacy policy.
This privacy policy may occasionally be updated, the updated versions being posted on our website.
Please re-read the policy frequently to see any updates or changes applied to our privacy policy. This policy was last updated August 2020.
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